FAQ > Tasks

Can tenant initiate maintenance requests from their portal?

Initiate maintenance requests

Yes, tenants can easily initiate maintenance requests from their portal. To do this, the tenant must have their portal set up. For details on how to set up a portal for tenants, owners, or vendors, refer to the guide: “How do I set up a place for Tenants/Owners/Vendors to log in and see their information.”

Once the tenant is logged into their portal, they can click on the “Task” tab, which will take them to the Task Center. From there, they can click on “Add Task” to start a maintenance request.

In the Task Center, the tenant can enter all the necessary details about the maintenance request and then save the task. Once saved, the task will be created and visible to the property manager in their account, allowing for prompt action and follow-up. This streamlined process makes it easy for tenants to report issues and ensures that property managers stay updated on maintenance needs.